Vape Troubleshooting Guide: Safe Checks for Common Problems

Read the safe check order before trying any fix. If there are no stop signs, use the symptom links to find the relevant chapter. The device examples give model-specific controls, codes and pictures.

• No vapour or the vape is not hitting
• Blinking lights and error messages
• The vape is auto firing or keeps firing
• Burnt taste, including a new pod that tastes burnt
• Weak flavour, thin vapour or a harsh throat hit
• Leaking or gurgling
• Spitting or hot droplets during a draw
• Not charging, charging slowly or stopping part way through
• Battery draining unusually quickly
• Pod not detected, not clicking in or sitting loose
• Liquid level, battery percentage and screen readings seem wrong
• Airflow blocked or the draw suddenly feels tight
• The device is hot
• E-liquid in the mouthpiece or mouth
• Counterfeit concerns or a device damaged on arrival

Possible causes

A flat battery, power or button lock, an unrecognised pod, a shipping seal, blocked airflow, an empty working chamber or an exhausted coil can all prevent vapour. A glowing light only proves that some electronics have power. It does not prove the coil is connected or receiving liquid.

Check

After the safety screen and manual check, note whether there is no response at all, a light without vapour, or a warning. Check the power state and battery indication first. On a cool device, switch off if possible and inspect the pod: is it the right model, is a contact sticker still fitted, and does it sit evenly? Check that your fingers or a protective cover are not covering an air inlet.

Fix

1. Use the correct power or unlock sequence, if the model has one. Charge only when the battery indication calls for it and the charging checks pass.
2. Remove only the transport parts identified in the leaflet. Wipe accessible exterior pod contacts with a clean, dry, lint-free cloth and reseat the pod without force.
3. Check the working chamber and any refill container. Complete the specified preparation and waiting time. If the problem points to the pod, one correctly prepared, known compatible replacement can distinguish a consumable fault from a device fault.

Example: a new pod produces no vapour but the battery light looks normal. If its contact sticker is still present, removing that sticker as instructed may restore the connection. Increasing power would not address the cause.

When it is not fixable at home

If a correctly prepared compatible replacement still gives no response, stop swapping parts. The sensor, contacts or internal electronics may need assessment. Any heat, wet port, damaged contact or repeated protection warning ends the test sooner. Do not bridge contacts or pull up a pin with a knife.

Back to the symptom finder or find your device example.

Possible causes

A flash can signal low battery, a missing pod, excessive resistance, a short circuit, high temperature or a draw time limit. Some lights also pulse during normal charging. Screen animations and flavour graphics are not necessarily warnings.

Check

Record the exact colour, number of flashes and when they appear: after inserting the pod, during a draw, after a button press or while charging. Copy screen wording exactly. Look up the full model, including any Plus or Pro number. Do not continue firing just to count the flashes if the device is hot or otherwise unsafe.

Fix

Follow the action for that code in the model’s manual. A documented low-battery warning leads to the charging checks. A no-pod warning leads to compatibility, dry exterior contacts and seating. A short-circuit warning means stop firing; do not clear it with repeated button presses. A temperature warning means stop use and charging and let the device cool naturally in a safe place.

Example: the XROS 3 manual assigns three red flashes to low voltage. The XLIM GO 2 manual assigns three red flashes to a short circuit. Charging every vape that blinks three times is therefore a poor diagnostic shortcut. Both model chapters below contain the verified meanings.

When it is not fixable at home

If the code is absent from the manual, ask the manufacturer rather than borrowing a chart for a similar device. If a protection warning repeats after the named user checks, stop. A warning that disappears briefly is not proof that an underlying electrical fault has been repaired.

Back to the symptom finder or find your device example.

Possible causes

A stuck fire button, a contaminated draw sensor, liquid entering electronics or an internal fault can cause unwanted activation. A light that stays on is not by itself proof that the coil is heating: distinguish an ordinary display or charging light from continued coil noise, vapour or heat. If uncertain, stop using it.

Check

Stop drawing or pressing the button. Do not put the mouthpiece back to your lips to test it. If it continues heating, treat this as a safety stop. Check from a safe distance for rising heat, smell, hissing or smoke. You do not need to reproduce the fault for a warranty report.

What to do

Do not charge it. If the device is cool and stable and you can use its ordinary power control safely, switch it off. Do not struggle with a stuck button, remove covers or handle a hot device to detach a pod. If it is connected to power, switch off at the socket only where you can do so safely. Keep people and pets away and contact the retailer or manufacturer for the next step.

Example: a draw-activated kit starts hissing in a pocket after a leak. Cleaning the visible mouthpiece is not an adequate repair because liquid may have reached the sensor inside. The whole device needs assessment.

When it is not fixable at home

Auto firing is not a routine adjustment or a reason to try a stronger draw, blow through the mouthpiece or flatten the battery. Do not resume use just because it stops. Internal sensor, button and battery repairs belong with the manufacturer. Smoke or fire means get out, stay out and call 999.

Back to the symptom finder or find your device example.

Possible causes

The coil heats liquid held in its wick. A low working-liquid level, incomplete preparation, a supply reservoir that has not connected, unsuitable liquid, too much power or repeated long draws can leave that wick under-supplied. Once the wick is scorched, refilling does not restore it.

Check

Stop using the affected pod. Look at the working chamber as well as the larger reservoir. Confirm that the sealed assembly was activated exactly as instructed, or that an open pod was filled through its filling hole. Check the first-fill waiting time and the pod’s supported settings. On a dual-flavour kit, establish which side is affected.

Fix

If you caught an unprepared new pod before firing it, finish the preparation and wait the specified time. Once there is a persistent burnt taste, replace the compatible pod or coil. Fill and prepare the replacement correctly before use. Choose the liquid type and settings stated for that particular part, not a wattage copied from a different resistance.

For a sealed prefilled pack, replace the appropriate pack when its supply is exhausted or its integrated coil is damaged. Do not pry it open, inject liquid into it or try to wash a burnt wick. For an open pod with an integrated coil, replace the whole pod. A separate coil is replaced only in a tank designed for that operation.

Example: liquid remains in a large refill container but the small working pod is dry. Another charge will not restore liquid flow. Check the approved assembly and feed procedure, then replace or report the pack if that procedure does not resolve it.

When it is not fixable at home

A scorched wick is a consumable failure. Repeated immediate burning of properly prepared compatible replacements needs manufacturer advice about the device or the supplied parts. A burning-plastic smell from the body or charging port is a safety stop, not a coil-flavour problem.

Back to the symptom finder or find your device example.

Possible causes

Weak output can follow a low battery, an exhausted pod, an airflow or power setting change, poor liquid supply or a worn coil. A harsh draw may also follow a different liquid strength or recipe. Burnt taste should go straight to the burnt-taste checks rather than being treated as weak flavour.

Check

Compare the setup with the last time it worked normally. Did you change the pod resistance, liquid, prefilled edition, airflow position or power mode? Check the pack label instead of relying on the case colour. On a dual-flavour device, confirm the selected side. Do not assume a flavour change means the battery is defective.

Fix

Restore the documented setting for the installed pod and reopen an accidentally closed airflow control. If the battery is low, follow the charging checks. Check liquid supply and preparation before deciding that the coil has worn out. Replace an exhausted or persistently unpleasant pod with the exact compatible part.

For refillable hardware, use a liquid ratio and strength intended for the device and chosen by the adult user. Do not raise the nicotine strength or power to overcome weak flavour, and do not dilute a sealed prefilled pack. If a liquid or pod feels uncomfortable to use, stop using it. This guide does not diagnose a health complaint.

Example: an adjustable kit changes from Normal to a higher-output mode and suddenly feels harsher. Check and restore the previous supported mode before buying a battery or opening a pod. If the taste is already burnt, replace the damaged consumable instead.

When it is not fixable at home

If output remains abnormal with a correctly prepared supported pod and normal settings, contact support. Do not keep testing through discomfort. For a personal health concern, seek NHS advice rather than treating the symptom as proof of a device fault.

Back to the symptom finder or find your device example.

Possible causes

A few droplets around a cool mouthpiece or pod can be condensation. Repeated pooling, a wet seam or liquid escaping from an air inlet may indicate flooding, overfilling, a loose closure, a damaged seal or a cracked pod. Strong draws and an unsuitable liquid or setting can contribute on some refillable systems.

Check

Switch off where possible and remove the pod only as the manual permits. Identify where the liquid first appears. Check the fill cap, pod seam and visible seals without dismantling a sealed pack. Inspect the battery compartment and charging port separately. If liquid has entered either the port or internal electronics, stop and use the support route.

Fix

1. Blot accessible exterior liquid with a dry, lint-free cloth. Do not rinse the battery, blow liquid into the body or poke a cloth deep inside it.
2. On an open refillable pod, use the designated fill hole, respect its fill limit and close the plug or cap promptly. Fit a user-replaceable coil only as the manual describes.
3. Reseat a correctly assembled prefilled pack without force. Keep the device away from direct sun and hot cars. Use gentle draws and the recommended setting rather than trying to clear flooding with repeated firing.

Example: the base is dry after cleaning but a fresh pool appears at a cracked pod seam before another draw. That points to a failed container, not harmless condensation. Replace the pod and check that liquid has not reached the electronics.

When it is not fixable at home

Replace a cracked pod, damaged fill plug or persistently leaking sealed pack. Tape, glue and added seals are not appropriate repairs. If a fresh compatible pod leaks into the device again, stop and ask support to assess the fit and body. A gurgle alone cannot identify every cause, so do not label all wetness as condensation.

Back to the symptom finder or find your device example.

Possible causes

Spitting is liquid being projected through the air path during heating. It often accompanies a flooded coil or condensation near the mouthpiece. Overfilling, a poorly closed cap, a loose or worn consumable, very forceful draws and a setting outside the coil’s intended range can contribute.

Check

Stop taking draws and let the device settle. Inspect the cool, removable pod according to its manual. Check for liquid in the mouthpiece, a loose cap, an incorrect fill level and a damaged seal. A light crackle during normal heating is different from liquid repeatedly reaching your lips.

Fix

Switch off and blot accessible mouthpiece condensation. Refit the closure and pod correctly. On adjustable equipment, return to the supported setting for the fitted coil. Do not turn power above the recommended range to burn off a flood. On a sealed prefilled kit, keep the pack sealed and follow only its supplied preparation instructions.

Use a short, gentle draw only after the cause has been corrected and all safety checks pass. If it spits again, stop using that pod. Repeated dry firing, shaking a complete device, blowing through it towards the battery or covering the air holes are not general clearing methods.

Example: spitting begins immediately after filling an open pod through its central air tube. The liquid went into the wrong path. Follow the manual’s cleaning or replacement guidance; adding more liquid through the proper hole does not remove the flood already present.

When it is not fixable at home

A damaged or repeatedly spitting pod should be replaced. If correctly prepared replacements behave the same way, ask the manufacturer to check compatibility and the device. If liquid reaches the port or the device starts firing on its own, stop use entirely.

Back to the symptom finder or find your device example.

Possible causes

The cable, adaptor, connection, battery state or charging circuit may be responsible. A screen that turns off can also be a normal display behaviour. A connector fitting physically does not establish the correct charging input. Some older pens use micro USB, while many current pods use USB-C.

Check

Start with a cool, dry, undamaged device. With everything unplugged, inspect the visible port and cable ends for liquid, lint, bent metal, looseness or discoloration. Do not insert a pin, blade or brush into the port. Read the exact input on the device and manual, then identify the charging indication and the full-charge signal for that model.

Fix

1. Use the supplied or manufacturer-specified charging equipment and an appropriate power source. Keep the device visible on a clean, flat surface away from combustible material.
2. If there is no charging response, try one known working, undamaged cable of the specified type. If needed, test one suitable power source separately. Changing one item at a time reveals which change mattered.
3. Check whether the documented charge indicator progresses. Avoid using the device while charging during diagnosis. Unplug when full and never leave it charging unattended or overnight.

A higher advertised wattage on a charger does not promise a faster vape charge. The device controls its supported input. Do not invent a universal full-charge time or leave a device connected indefinitely to revive an old battery. Follow the manufacturer’s limit when a deeply discharged device does not recover.

Example: the same approved supply charges the device with one cable but not another. Retire the faulty cable. If neither suitable cable works, the fault may be in the port or device rather than a need for a more powerful charger.

When it is not fixable at home

A connection that works only when held at an angle, a loose port, repeated failed charging or abnormal heat needs assessment. Do not wedge the plug, repair the connector, open the battery or wire it directly to a power source.

Back to the symptom finder or find your device example.

Possible causes

Longer or more frequent draws, a higher-output mode, a different pod resistance or an ageing battery can change runtime. The screen is an indication of charge, not a laboratory measurement of remaining capacity. A headline puff count describes a liquid-pack claim and does not promise that many puffs from one battery charge.

Check

First distinguish draining during use from losing charge while idle. Heat, unexpected activation or a rapid unexplained loss while sitting unused is a reason to stop and ask support. For an otherwise normal device, note the installed pod, mode, recent draw pattern and whether charging actually reached the documented completion signal.

Fix

Return to the usual manufacturer-supported mode and compare under similar use. Turn a button device off when carrying or storing it, following its instructions. A button lock may not stop draw activation. Keep the device away from extreme temperatures and allow a cold device to return naturally to the manufacturer’s charging range before connecting it. Never use a heater or hairdryer.

If a worn pod is producing little vapour, investigate the pod rather than compensating with longer repeated draws. A known suitable cable and power source may resolve an incomplete charge, but a full-looking display is not a reason to ignore very short runtime.

Example: a kit lasts less time after switching to Boost while everything else remains normal. That is a setting to compare first, not proof that the battery has failed. If it becomes hot in a pocket without being used, stop instead of comparing modes.

When it is not fixable at home

An integrated battery that no longer holds a useful charge is not a user-replaceable consumable. Ask about assessment or replacement of the device. Do not intentionally drain it to zero as a reset, open the casing or fit an improvised cell.

Back to the symptom finder or find your device example.

Possible causes

The pod may be the wrong generation, still have a transport sticker, be incompletely assembled or have liquid or debris on its accessible contacts. A distorted pack, damaged magnet, bent contact or broken latch can also prevent a reliable fit. Not every magnetic pod makes an audible click.

Check

Compare the full device name with the sealed replacement packet, including the number and suffix. Check the pod resistance where relevant. Remove the old assembly completely only as instructed. Look for a removable transport seal and check whether a reservoir must first connect to the pod. Inspect the socket from outside with the device off.

Fix

Dry accessible exterior contacts and remove only loose debris that can be wiped away without reaching into the device. Align the pod to its guides or magnetic connection, then seat it with ordinary finger pressure. It should sit as shown in the manual. Do not keep pushing because another brand’s pod has a more pronounced click.

For a threaded tank, begin gently and stop if the threads catch or the tank sits crooked. For a pod, never add foil, magnets or packing material to improve contact. A compatible known working replacement can test the consumable once the device is cool, dry and undamaged.

Example: a fresh pack carries the same brand but a different model number. Its near-fit does not make it compatible. Keep it unused and resolve the part identity rather than trimming plastic or bending contacts.

When it is not fixable at home

Damaged pins, threads, magnets or latches need support. A repeated no-pod or short-circuit warning with a correctly prepared compatible replacement is a stop point. Do not pry spring contacts upwards or glue a pod into position.

Back to the symptom finder or find your device example.

Possible causes

Battery percentage, a puff counter, a mode indicator and a liquid symbol answer different questions. A clear supply reservoir can still contain liquid while the working pod is not feeding properly. On a dual-flavour kit, one side may be exhausted before the other. Some screens also sleep between draws or use decorative animations.

Check

Use the manual to identify each symbol and the method for waking the display. Check the working pod and the visible reservoir separately, in good light and in the normal viewing position. Do not infer the remaining liquid from a battery icon or from the kit’s advertised puff total.

Fix

For a suspected supply issue, follow that model’s approved container assembly and preparation sequence. An inversion step on one device is not permission to invert or shake every device. Do not squeeze a reservoir, puncture a seal or add bottled liquid to a closed pack to force a reading to change.

If a puff counter was reset, that does not make the coil or liquid new. If a liquid estimate stays high while taste becomes burnt, stop using the affected pack. Where the manufacturer has not explained how a liquid symbol is calculated, treat its meaning as unverified and use the supplied instructions and visible condition.

Example: a charged BM6000 shows a high battery reading but produces a dry taste. Its battery display cannot prove that liquid has reached the working pod. Check the correct model’s feed instructions and stop using a burnt consumable.

When it is not fixable at home

A screen that remains blank when the manual says it should be active, an unresponsive control or a blocked liquid supply that survives correct assembly needs support. Do not open the body to reconnect a display or treat an implausible reading as permission to ignore heat or taste warnings.

Back to the symptom finder or find your device example.

Possible causes

A shipping plug, a finger covering an inlet, a closed airflow slider, pocket debris, condensation or a misaligned pod can restrict the draw. Flooding may feel tight and gurgly. An internal sensor fault may feel like a blockage because the device does not activate even when air passes through.

Check

Inspect the mouthpiece and visible inlets with the device off where possible. Check the leaflet for the location of transport seals and adjustable airflow. A decorative seam, microphone-like hole or charge port is not an opening to clean by guesswork. Notice whether the restriction started after a pod change or after carrying the kit in a pocket.

Fix

Remove the specified transport plug, uncover the air inlet and restore the slider to a supported position. Wipe only accessible exterior surfaces. Remove and reseat the correct pod if the manual allows it. If a removable mouthpiece has a manufacturer-approved cleaning method, follow that method and keep every wet part away from the battery.

Do not inhale harder to overcome a blockage. Do not blow into the device, push wire through the air path or use compressed air. Those actions can drive liquid or debris towards a sensor. A fixed-airflow prefilled kit has no hidden adjustment screw to find.

Example: a kit draws normally until it is held with a finger across the base inlet. Moving the finger addresses the restriction. A kit that remains blocked with clear external inlets needs a different diagnosis, not a deeper cleaning tool.

When it is not fixable at home

A blocked internal air path, damaged mouthpiece, recurring liquid obstruction or a sensor that will not activate with a correctly fitted pod needs a replacement consumable or manufacturer assessment. Stop immediately if the device starts activating without a draw.

Back to the symptom finder or find your device example.

Possible causes

Heating at the coil during use is different from the battery body becoming unusually hot while idle or charging. Repeated draws, a blocked air path, excessive power, direct sun or a charging fault can contribute. You cannot identify a safe internal battery temperature by touch or a screen animation.

Check

Stop using the device and stop charging. Note when the heat appeared and whether it is concentrated near the tank, body or port, without handling anything dangerously hot. Check for swelling, unusual smell, hissing, smoke, damage or liquid entry. Any of those warning signs ends ordinary troubleshooting.

What to do

Let a stable device cool naturally away from direct sun and combustible material, keeping people and pets away. Do not put it in a fridge, freezer or water, and do not use a fan or cooling trick as a way to keep firing. If it was charging, isolate the power at the socket only if it is safe to do so.

Once completely cool, you can review the manual, supported pod settings and the visible air inlets without taking another draw. If the heat was unusual, happened while idle or returns during normal use, ask the manufacturer before using it again. A temperature protection message is useful evidence for support, not an obstacle to defeat.

Example: a screen reports OVER HEAT. Repeatedly pressing the button until the warning clears does not explain the cause. Record the message, stop, and follow the manufacturer’s temperature and support instructions.

When it is not fixable at home

Heat from the battery or charge port, heat after a serious drop, rising idle temperature and recurring thermal cut-outs need assessment. Do not open the case. Smoke or fire means get out, stay out and call 999.

Back to the symptom finder or find your device example.

Possible causes

Condensation can collect near a mouthpiece. Flooding, a loose closure, overfilling, a damaged pod or liquid entering the central air tube can put more liquid into the air path. Liquid noticed before heating is different from hot droplets projected during a draw, although the two problems can occur together.

Check

Stop using the device. Inspect the mouthpiece and the cool pod without drawing on it. Check the fill level and closure on an open pod, or the assembly and visible seams on a sealed prefilled pack. Look for liquid around the battery connection and port. Keep the device and any liquid away from children and pets.

Fix

Blot accessible mouthpiece liquid with a dry, lint-free cloth. Follow only the approved cleaning procedure for removable parts, and never wash the battery section. Correct an incorrectly closed fill cap or wrongly seated pod. Use the leak and spitting chapters if the liquid quickly returns. Do not keep drawing to clear it or deliberately taste the liquid.

Example: a mouthpiece is wet again immediately after wiping and the tank level keeps dropping while unused. Treat that as a leak needing correction or pod replacement, rather than repeatedly wiping and continuing.

If liquid has been swallowed or there is a health concern, stop hardware troubleshooting and seek advice through the NHS poisoning guidance. That page explains when emergency help or NHS 111 is appropriate. This article does not provide treatment instructions.

When it is not fixable at home

Replace a cracked, damaged or persistently flooding consumable. A device with liquid inside its electronics or charging port needs support even if its mouthpiece has been dried. Do not charge it to test whether it still works.

Back to the symptom finder or find your device example.

Possible causes

A new product can be incorrectly assembled, supplied with the wrong part, damaged in transit or defective. Unfamiliar packaging alone does not prove it is counterfeit: manufacturers revise designs. Equally, a plausible box or a code that opens a website is not conclusive proof of authenticity.

Check

Before use, compare the full model and contents with your order. Photograph damaged packaging, leaks, broken seals or distorted parts. Keep the batch number, authenticity label and leaflet. Where the brand provides verification, reach it through the manufacturer’s official website instead of trusting an unfamiliar address printed on a suspicious label.

What to do

Do not use or charge a damaged or suspected counterfeit device. Contact the retailer with the order reference, exact model and photographs. If the issue is only a routine setup question and there are no safety or authenticity concerns, use the supplied instructions to check the indicated transport seals and assembly. Do not dismantle it to create proof of a fault.

Ask the retailer or manufacturer to check an invalid, already-used or unexpected verification result. Keep the packaging until they respond. The MHRA consumer guidance explains the Yellow Card reporting route for suspected product safety concerns. Our fake vape checking guide gives further identification checks.

Example: an order contains a leaking pod and a wet charge port before first use. This is a support case immediately. Drying the outside and connecting a charger would create an unnecessary additional test.

When it is not fixable at home

Physical damage, liquid inside a new device, uncertain authenticity and a new kit that remains faulty after its permitted setup checks need retailer resolution. Do not post a damaged lithium device back without receiving handling and carrier instructions. Do not promise a particular refund or replacement before the retailer has assessed the case.

Back to the symptom finder or find your device example.

Use the full name on your device and leaflet. Read the safety screen first. A similarly named model can have different controls and parts. The images show inspection points and reminders; the written instructions carry the detail.

• Hyola Ultra 30K
• Hayati Pro Ultra Plus 25000
• Aladdin Pro Enjoy X 10000
• Pyne Pod Click 50K
• Lost Mary BM6000
• Elf Bar Dual 10K
• Vaporesso XROS 3
• Vaporesso XROS Pro 2
• OXVA XLIM GO 2
• Innokin Go S pen

Where a complete code table could not be verified, the evidence note says so. Do not translate an unexplained flash using another device chapter.

Replace a consumable when the checks identify a spent, burnt, cracked or persistently leaking part. Replacement is not a treatment for an unsafe battery, a wet charge port, damaged contacts or auto firing. If a new device arrived faulty, ask the retailer to assess it before buying parts.

• Hyola Ultra 30K replacement packs address an exhausted or damaged Ultra 30K pack. They do not repair a stuck selector or a charging fault.
• Hayati Pro Ultra Plus 25000 pod and container packs replace the matching sealed consumable after supply and seating checks. Match the full Plus model name.
• Enjoy X 10000 replacement pods are the reference for a depleted or faulty Enjoy X pack. Assemble them according to their own leaflet.
• Current BM6000 pod and container packs are for the replaceable pod kit. They are not permission to open an older sealed device.
• Elf Bar Dual 10K replacement pods and containers address exhausted or damaged compatible liquid components. Check the pack matches the version you own.
• XROS COREX replacement pods replace an exhausted integrated-coil pod. Select a resistance supported by the exact device. The XROS 3 manual lists 0.6 and 1.0 ohm pods; do not assume a 0.4 ohm option in a shared listing suits every XROS.
• OXVA XLIM V3 top-fill pods provide a compatible part reference for the GO 2. Confirm the selected resistance and prepare the new pod before use.

The prefilled refill matching guide helps identify closed packs. If the model or generation is uncertain, send the retailer a photograph of both the device name and replacement packet instead of ordering by appearance.

Stop home diagnosis when there is a safety warning, a repeated protection code, visible damage or no improvement after the permitted checks and one appropriate compatible-part test. More attempts do not necessarily produce more useful evidence. A fault inside the battery body, charge port or sensor belongs with the manufacturer or retailer.

Prepare a short support record:

1. The full device name, version and order reference.
2. The pod or coil name and resistance where applicable, plus the batch or serial number.
3. Whether it ever worked, and whether the problem began after a refill, replacement, drop, leak or charge.
4. The exact message or flash colour and count, if you already observed it safely.
5. The approved checks you completed and the result of each. Note the cable and supply specification for a charging problem.
6. Clear photographs of the cool, stable device, packaging and affected part. Do not recreate auto firing or overheating for a picture.

Example support message: My new pod is the correct model and resistance. I removed the indicated sticker, filled it through the marked hole and waited the stated time. The device reports CHECK ATOMIZER. Its accessible contacts are dry, and reseating did not change the message. There has been no drop or liquid entry.

Ask for return instructions before sending a damaged or defective lithium device. Do not put a vape or battery in household rubbish or household recycling. Ask a retailer or local electrical-waste collection service which route accepts that particular item and whether damage changes the handling instructions. Do not dismantle an integrated battery to prepare it for recycling.

For suspected product safety concerns, use the MHRA consumer reporting guidance as well as contacting the seller. For an existing Jucce device, the separate Jucce Bar troubleshooting guide has its own pod and charging checks.