INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do I need to create an account to place an order?

Yes, you need to create an account. By creating an account, you will gain access to exclusive benefits such as promotional offers available only to registered customers. Additionally, when you create an account, all the details pertaining to each order you place, including the items ordered and, if applicable, the tracking code for shipments, are conveniently saved and accessible within your account.

Does my product come with a warranty?

Each case is unique and may vary. For specific details and information, we recommend visiting our products page.

How do I cancel my order?
We suggest that you review the return policy to determine if your item qualifies for a refund. If it does, please submit a request to [email protected], and a member of the Vapeforest support team will contact you to initiate the refund process.
How long will my order take to arrive?
We are committed to dispatching your package within 24 hours. The type of delivery service selected can affect the shipping process, for further details, please refer to https://vapeforest.co.uk/delivery-policy/
 
 
My order arrived incomplete / items were incorrect?

To address any concerns regarding incomplete or erroneous orders, we kindly request that you reach out to our customer service team through our "Contact Us" page. Please provide your order number along with a comprehensive description of the issue. Our dedicated staff members will promptly get in touch with you to assist and collaborate on finding a suitable resolution.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS