Why Age Verification Matters
UK law has prohibited the sale of vaping products to anyone under 18 since 2015. In store this is simple – our team can apply the familiar “Challenge 25” approach. Online, we cannot see your face, so we must verify your age digitally before releasing any order. It protects young people from nicotine and protects our licence to supply safer alternatives to adult smokers.
How Our Digital Checks Work
When you place your first order we run your name, billing address and date of birth through VerifyMyAge, a specialist third‑party platform. Your details are matched against trusted sources such as the electoral roll and credit reference databases. Successful matches flag your VapeForest account as age verified, so you will not be asked again unless you change your personal details. Around 85% of customers clear this step instantly without doing anything else.
When Extra Proof Is Needed
Some perfectly eligible customers cannot be verified automatically. Common reasons include moving house recently, using a nickname, or having documents that have not yet been updated after a name change. If that happens we will email you a secure link so you can upload an official photo ID and a quick selfie. The process takes less than a minute on any smartphone, tablet or webcam‑enabled computer and keeps your documents encrypted the entire time.
Keeping Customers Safe
Vaping exists to help adult smokers move away from combustible tobacco. Preventing youth access is essential to maintain trust, comply with trading standards and avoid the flavour bans and online restrictions seen elsewhere in the world. By confirming every customer is 18 or older we ensure these products remain available to the people they are intended for – adult smokers looking for a dramatically lower‑risk option.
Costs & Customer Responsibilities
Each verification costs us £1. When your age is confirmed we absorb that fee. If you are unable to pass the checks – even after the manual ID step – we must cancel the order, deduct £1 to cover the verification charge and refund the balance immediately. Please make sure the details you enter at checkout are accurate and match your official documents to avoid delays.
Need Help?
If you have questions about age verification or need help completing the process, our customer care team is available Monday to Friday. Email us at [email protected] and we will respond promptly.