Wholesale Policy
Minimum order, VAT invoices, delivery and returns for trade orders
Minimum order: £250 ex VAT
Everything you need to know before placing a wholesale order
Ordering Requirements
Minimum order
- The minimum wholesale order is £250 ex VAT. This is the value of the wholesale products in your basket, before VAT and delivery are added.
- You can combine different wholesale products to reach the minimum. Your basket shows how much more you need to add, and checkout opens once you reach £250.
VAT invoices
- If you need a VAT invoice, your VAT number must be on your business account before you place your order.
- You can add your VAT number when you create your business account. If you have already registered without one, email support@vapeforest.co.uk with your VAT number and we will update your account.
Delivery Costs
Wholesale delivery is charged once per order and the cost depends on the ex VAT value of the order. VAT is added to the delivery charge at checkout.
| Order value | Delivery cost |
|---|---|
| £250.00 to £999.99 ex VAT | £5.00 +VAT |
| £1,000.00 to £4,999.99 ex VAT | £10.00 +VAT |
| £5,000.00 to £14,999.99 ex VAT | £40.00 +VAT |
| £15,000.00 to £19,999.99 ex VAT | £65.00 +VAT |
| £20,000.00 to £29,999.99 ex VAT | £75.00 +VAT |
| £30,000.00 and up ex VAT | £100.00 +VAT |
Delivery Service
- We do not offer a next day delivery service on wholesale orders.
- Larger wholesale orders may be delivered in multiple batches. If part of your order arrives first, the remaining items are normally already on their way.
- Please note that on occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update.
Amending an Order
- An order may only be amended before it has been dispatched. Once an order has been dispatched, no further changes can be made.
- To request an amendment, please email support@vapeforest.co.uk at the earliest opportunity, quoting your order number and the change you require.
Incorrect or Incomplete Orders
- Orders may occasionally be delivered in more than one consignment.
- If your order arrives incomplete, incorrect or damaged, or if you have received more products than you ordered, please email support@vapeforest.co.uk quoting your order number and we will resolve the matter promptly.
Returns
- To arrange a return, please email support@vapeforest.co.uk quoting your order number and you will be provided with full return instructions.
- Please note we cannot accept returns of any products which have been opened after delivery. Removing the outer sales packaging, such as a protective plastic seal, is treated as opening the product. All seals and packaging must remain intact for a return to be accepted.
- Return postage is paid by the customer and is not refunded by Vape Forest. We recommend using a tracked service for any return, as Vape Forest is not responsible for parcels lost in transit.
Disclaimer
- We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of you failing to take reasonable care of them. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.
- Please note that on occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update.
Need Help?
If you have any queries about a wholesale order, email support@vapeforest.co.uk stating your order number and the nature of your query and we will work quickly to put things right.