Wholesale Delivery and Returns Policy
Delivery costs, order changes and returns for trade orders
Everything you need to know before placing a wholesale order
Delivery Costs
Wholesale delivery is charged once per order and the cost depends on the ex VAT value of the order. VAT is added to the delivery charge at checkout.
| Order value | Delivery cost |
|---|---|
| £250.00 to £999.99 ex VAT | £5.00 +VAT |
| £1,000.00 to £4,999.99 ex VAT | £10.00 +VAT |
| £5,000.00 to £14,999.99 ex VAT | £40.00 +VAT |
| £15,000.00 to £19,999.99 ex VAT | £65.00 +VAT |
| £20,000.00 to £29,999.99 ex VAT | £75.00 +VAT |
| £30,000.00 and up ex VAT | £100.00 +VAT |
The wholesale basket must reach the current minimum subtotal before checkout. The basket shows the live minimum and tracks your progress towards it.
Delivery Service
- We do not offer a next day delivery service on wholesale orders.
- Larger wholesale orders may be delivered in multiple batches. If part of your order arrives first, the remaining items are normally already on their way.
- Please note that on occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update.
Amending an Order
- An order may only be amended before it has been dispatched. Once an order has been dispatched, no further changes can be made.
- To request an amendment, please email [email protected] at the earliest opportunity, quoting your order number and the change you require.
Incorrect or Incomplete Orders
- Orders may occasionally be delivered in more than one consignment.
- If your order arrives incomplete, incorrect or damaged, or if you have received more products than you ordered, please email [email protected] quoting your order number and we will resolve the matter promptly.
Returns
- To arrange a return, please email [email protected] quoting your order number and you will be provided with full return instructions.
- Please note we cannot accept returns of any products which have been opened after delivery. Removing the outer sales packaging, such as a protective plastic seal, is treated as opening the product. All seals and packaging must remain intact for a return to be accepted.
- Return postage is paid by the customer and is not refunded by Vape Forest. We recommend using a tracked service for any return, as Vape Forest is not responsible for parcels lost in transit.
Disclaimer
- We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of you failing to take reasonable care of them. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.
- Please note that on occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update.
Need Help?
If you have any queries about a wholesale order, email [email protected] stating your order number and the nature of your query and we will work quickly to put things right.